STANDARD TERMS AND CONDITIONS OF SALE

January 1, 2025

By placing an order with SRV Spaces (“SRV”) registered under the legal official name 'RV For Contracting & Supplies LLC', you agree to the following terms and conditions:

1. General Scope & Precedence

The customer acknowledges and accepts that these Terms & Conditions of Sale prevail over any other purchasing terms, unless expressly agreed in writing and signed by an authorized representative of SRV. Any deviation from these terms is valid only if confirmed in writing in advance.

2. Order Confirmation & Fulfillment

Orders are processed and fulfilled based on availability, with a standard delivery lead time of up to 72 hours, unless otherwise agreed. Orders placed after 2:00 PM are considered next-day orders. SRV strives to meet promised delivery windows but is not liable for delays due to force majeure or third-party disruptions.

3. Payment Terms

Standard payment terms are cash on delivery or online advance payment for orders below EGP 20,000.
For eligible customers, credit terms up to 15 - 30 days may be offered based on contract and risk assessment.
All invoices are payable by the due date stated on the invoice or order confirmation. Late payments are subject to penalty fee on the outstanding balance.
Invoices are issued digitally via SRV’s e-invoicing system, in line with Egyptian tax authority regulations.

4. Credit Facility Requirements

Credit facilities require:

A signed commercial agreement.
Submission of valid Commercial Registration and Tax Card ID. SRV reserves the right to suspend credit privileges or delivery services in case of overdue payments or breach of agreement.

5. Debt Collection & Legal Recourse

If payment is delayed by more than 60 calendar days, SRV reserves the right to:

Suspend any ongoing or future orders without notice.
Assign the case to a debt recovery agency.
Charge the client for any resulting legal, administrative, or recovery-related expenses.

6. Withholding Tax Policy

As of January 1, 2025, SRV has made advance payments to the Egyptian Tax Authority for withholding taxes on its commercial transactions.

Accordingly, customers are not permitted to deduct any withholding tax from invoice amounts. The full invoiced amount must be paid to SRV without any deductions, regardless of the customer’s internal policies or tax practices.

7. Product Returns & Claims

Clients must inspect deliveries upon receipt. Any missing items, damaged goods, or incorrect products must be reported within 3 working days by e-mail or recorded letter.
Return requests are only accepted within 14 days of delivery date, for unused products in original condition and packaging (return shipping fees apply).
Approved returns will be processed through credit notes, which can be used for future orders or refunds as agreed.
SRV does not accept returns for customized, made-to-order, or perishable items.

8. Liability & Disclaimer

SRV provides products and services in good faith and in accordance with agreed standards. However, SRV does not guarantee specific outcomes or results. SRV shall not be held liable for:

Indirect or consequential losses.
Claims by third parties against the client, including end-consumer claims.

9. Legal Jurisdiction

All sales and agreements with SRV are governed exclusively by Egyptian law. Any disputes shall be subject to the jurisdiction of the competent courts of Cairo, Egypt.

10. SRVClub Points Loyalty Programme

Confirmed orders placed through the SRV website on or after 7 October 2026 earn 0.8 SRVClub Points for every EGP of the order total, VAT included and delivery fees excluded. 100 points are worth EGP 1. Orders placed through SRV's sales team do not earn points.
A single order earns at most 500,000 points (EGP 5,000), which corresponds to an order of EGP 625,000. Larger orders earn the same 500,000 points.
Points can be redeemed on the SRV website once the balance reaches 50,000 points (EGP 500), as a discount applied to the order before it is invoiced. The discount cannot exceed the order total.
Points expire 12 months after the date of the order that earned them. When points are redeemed, the oldest points are used first. SRV will send an email reminder before points expire.
Points are recorded against the contact who placed the order. On request, SRV may combine the points of contacts belonging to the same company.
Points have no cash value and cannot be transferred, exchanged for cash or converted into credit notes.
Points earned on a cancelled order are removed. Points for returned items are deducted from the balance.
SRV may amend or end the programme with 30 days' notice on its website. Points earned before the notice can be redeemed during that period.